"The driver did not arrive on time. I called your company several times as we had to make it to a flight. No one called me back with any information so we had to take another taxi as time was running out. I tried to call the company to let you know I was taking another taxi but no one picked up. When the driver arrived 30 minutes late, I asked to have my money back, your company said they would look into it, but the money has not been refunded. "
DAMIAN ALEXANDER
"Driver waited in pick up point in car park. Longer walk than normal - not a major issue but assumed driver would meet us in arrivals. That said he communicated well and provided a good service when we met
Him. "